When it comes to overseeing complex worksites and operations, Caterpillar said it provides a proactive approach to the management of machines.

By closely monitoring machine health, said the company, customers can avoid costly repairs and ensure optimal performance – potentially saving millions of dollars while keeping projects on track.

“Today, we’re helping customers increase uptime and operational efficiency by harnessing machine learning and advanced analytics,” said Cat.

“These  technologies  enable Caterpillar to provide one-of-a-kind insights backed by engineering expertise and data, empowering customers to prevent component failures and build added value into every asset.”

In the past five years, Caterpillar said it has “more than doubled our network of connected assets, building a unique digital ecosystem that leverages data from more than 20 data sources.”

Examples include engineering recommendations for maintenance, dealer work order invoices and product inspections.

“Together, they enable us to deliver real-time asset-health and performance updates, which owners and operators can access from a laptop, tablet or phone.”

Cat said that virtually all its new machines come with connective capabilities built in, and they have also developed digital solutions for non-connected assets.

“Our easy-to-use app,  Cat Inspect , is a popular tool for connected and non-connected assets alike, enabling users to download and perform step-by-step equipment inspections.”

The app, the firm noted, provides a streamlined approach to overall equipment management, with options to track changes, create custom reports and capture on-the-go notes. Customers can also share photos and videos in their online inspection forms, providing dealers and service techs with the information needed to provide best-in-class support.

Cat said its Service Information System (SIS) 2.0 also includes new remote troubleshooting capabilities and seamless e-commerce integration so that customers and service technicians can easily access repair instructions and order the correct parts.

In 2022, the firm said, “we will launch a mobile version of the app called SIS2GO ­– putting this wealth of information in the palm of customers’ and service technicians’ hands.”